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TRUE and Candor Launch Industry-First Instant Income Solution, Moving Trusted Income Analysis Upstream to Loan Officers

Mon, 13 Oct 2025 13:19:58 GMT

View Full Press Release: TRUE and Candor Launch Industry-First Instant Income Solution, Moving Trusted Income Analysis Upstream to Loan Officers

NEW YORK--( BUSINESS WIRE )-- TRUE , the leader in AI-powered mortgage automation, and Candor Technology , the market leader in automated AI underwriting, today announced a breakthrough in mortgage automation: Instant Income Clarity, the first solution to deliver verified, GSE-aligned income clarity in minutes and make it accessible to loan officers and branch teams, not just underwriters.

“By combining Candor’s proven underwriting automation with our autonomous data processing, we’re delivering speed, accuracy, and scale that simply haven’t been possible before."

Income analysis has long been a bottleneck for lenders. Traditional tools take hours to run, rely on offshore business process outsourcing (BPO), and often keep loan officers waiting days for underwriting review. This delays borrower engagement, creates risk of fallout, and adds cost.

Instant Income Clarity changes that. The jointly developed solution combines TRUE’s Background AI workers with Candor’s proven decisioning engine, credited with powering over 600,000 underwritten loans with zero repurchases. Together they deliver AI automation, 4x productivity gains, and a dramatically better borrower experience - no waiting on underwriters to get started.

“This is the kind of breakthrough our industry has been waiting for,” said Steve Butler, CEO of TRUE. “By combining Candor’s proven underwriting automation with our autonomous data processing, we’re delivering speed, accuracy, and scale that simply haven’t been possible before. Instant Income Clarity is the first result of our partnership and it’s only the beginning.”

Ryan Edmonds, CEO at Candor added: “TRUE and Candor share a vision for a fully autonomous and transparent loan manufacturing process. By uniting clean, trusted data with warranted, trusted decisions and calculations, we are collapsing timelines, reducing risk, and eliminating waste in ways that fundamentally transform how lenders operate. This unified decisioning and intelligence platform powers next-gen automation from borrower document intake through post-close QC.”

The joint solution automatically refreshes results as new borrower documents arrive with no manual reruns and supports a wide range of income types, including W-2, self-employed, commission, rental, and retirement. Underwriters still maintain oversight and make complex calls, but routine analysis is now handled instantly and reliably.

For lenders, the impact is immediate:

Faster borrower engagement and improved conversion
Shorter cycle times and lower cost per loan
Fewer errors, less manual effort, and reduced risk of repurchase
Cloud-native delivery for rapid onboarding and scalability
Continuous automation via Background AI workers — no manual intervention required

TRUE and Candor will showcase the Instant Income Clarity solution at the MBA Annual Conference (October 19–22 in Las Vegas).

About TRUE

TRUE is the AI-powered automation platform built to accelerate the mortgage process. From document classification to underwriting decisioning, TRUE delivers real-time results using background AI that doesn’t require training or oversight. Its Mortgage Operations Service (MOS) platform reduces time to pre-approval, lowers operational costs, and improves loan quality at every stage. Learn more at www.true.ai .

About Candor

Candor Technology’s patented and trusted decisioning technology empowers lenders to create high-quality, profitable loans with automation, speed, accuracy, and transparency, delivering consistency and compliance at scale. Learn more at www.candortechnology.com .

Contacts

For media inquiries, contact:
Liz Adkins
Senior Marketing Director, TRUE
ladkins@true.ai

How Does Candor work in 60 seconds.

snakae@candortechnology.com (Sarah Nakae) — Mon, 06 Jan 2025 14:31:00 GMT

How does Candor work in 60 seconds

Chrisman Commentary: Candor's Mark Hinshaw's outlook on AI

Tue, 09 Jul 2024 13:26:24 GMT

To listen to the episode, CLICK HERE

Counting the Benefits of Loan Engineering with Candor

Thu, 30 May 2024 18:38:28 GMT

When we talk at Candor about the potential benefits to lenders of employing a machine-based approach to loan underwriting, people often assume that the agenda is to eliminate people. In fact, the people engaged in loan underwriting are often among the most valuable and capable individuals in the enterprise, one reason why they are often redeployed into risk management and distressed servicing roles when volumes fall and defaults rise.

Over years of research and development, we’ve discovered that the big ROI win that comes from engineering the loan process is to let people do those tasks that lead to more volume and more revenue, and with lower risk, while letting machines do what they do best, namely count and collate. According to the MBA’s Quarterly Performance Survey for 2021, personnel costs for underwriting account for just 6.4% of average loan production expenses (ALPE), while support and other costs involved in loan underwriting were 21.3% of ALPE.

What these numbers suggest is that making the most valuable people in the enterprise more effective and able to handle more completed loan files per unit of time could result in far greater returns than reducing headcount. Moreover, the ability to scale internal volumes easily, without needing to hire or release additional staff to cope with business changes that result from shifting trends in the economy or interest rates, represents an additional area of potential savings.

Of the more than $10,000 in direct loan production expenses on an average loan in 2022, this according to the MBA Performance Survey, underwriting represents almost a quarter of the expense. Managing this part of the expense ledger, something that historically has not been easy or even practical for many lenders, presents some new opportunities for banks and independent mortgage banks to capture savings while at the same time driving productivity. How does Candor drive productivity? With several key process steps:

Data validation and adaptive underwriting
Clear and specific conditions for approval
Dynamic guideline eligibility analysis
Data scoring for each application
Defect insurance eligibility analysis

Imagine being able to scale your lending operations from the level necessary to handle a 10 million loan year like 2020, but then throttle back to the capacity adequate for a 5 million loan year like that predicted for 2022 without the need for excessive headcount reductions. Having a scalable, flexible system for taking a loan application to loan surety and do this in a matter of hours rather than days, helps protect valuable team members and drive ROI.

Allowing machines to process the loan through to surety enables to underwriters to review the final product and send the loan to funding and close. Making loan engineering science a core part of your operations means that we can achieve significant cycle time reductions, produce error free and consistent credit risk analysis, and thereby enable decisions that are backed by a comprehensive defect policy.

Not only does the Candor approach to loan underwriting increase productivity and decrease expenses, both absolutely and in terms of the cost volatility per loan, but the output from the system adds an additional level of savings and risk management for lenders. By encapsulating all of the relevant information used in the underwriting process into an encrypted document, Candor provides the lender, the end investor and the guarantor, with a complete inventory of the loan file.

Having a standardized and immutable record of how the loan was underwritten has numerous applications in terms of risk and compliance. First, when the mortgage note is sold into the secondary market, the complete file accompanies the asset. When loan servicing asset is sold, the complete file goes with the servicing asset. And in the event that a guarantor initiates a loan repurchase query, both parties to the sale of the note possess the complete record file that is associated with the loan.

Not only does Candor provide surety with respect to the creation and sale of the mortgage loan, but the way in which the data behind the loan underwriting is created and preserved creates another level of surety in terms of defect, lending bias and tail-risk in terms of potential repurchase claims. More than simply automating much of the loan underwriting process, Candor is creating a new language to capture and convey the key data in a given loan file.

We’ve learned since going live in 2020 is that once we taught a machine how to ensure the integrity of the data and the decision, the mortgage origination process became incredibly fast, shrinking loan origination cycles. Until today, mortgage firms basically have no upside in terms of operating leverage. The industry has spent billions on robotic systems that automate what is still a largely manual process. Loan underwriting is too complex, too variable for such an approach. That’s why we decided to apply the basic tools of behavioral science to underwriting mortgage loans.

Want to learn more? Contact Us!

Hallmark Home Mortgage Mitigates Rising Origination Costs with Candor LES

Mon, 27 Feb 2023 19:26:28 GMT

The mortgage marketplace is more competitive than ever. Simply maintaining the status quo and shifting strategy as the market rises and falls is not sustainable for mortgage lenders. Now is the perfect time to explore new ways to improve and reinvent the loan manufacturing process.

Hallmark Home Mortgage recognized this urgent need to do something different. That’s why the company ultimately decided to invest in new technology from Candor Technology, Inc.

Click here to read the full case study.

Mortgage Industry Innovator UpEquity Levels the Playing Field with Candor LES

Wed, 01 Feb 2023 19:23:44 GMT

Once considered more of a rare occurrence, all-cash offers are now incredibly common. Some mortgage industry experts are even predicting the rise in cash offers is here to stay. What does this mean for the future of the industry? Well, mortgage lenders who have thrived in the past may not fare as well moving forward — at least not without rethinking how they manufacture loans. UpEquity has quickly made a name for itself as an innovator in the mortgage industry. Its mission is to level the playing field for homebuyers in a world of cash offers. UpEquity runs more like a tech startup than a mortgage company. And that sort of thinking is what led them to Candor.

Click here to read the full case study.

Draper & Kramer Mortgage Corp. Automates the Mundane with Candor LES

Tue, 24 Jan 2023 19:25:35 GMT

In recent years, several tech-focused organizations have emerged within the mortgage industry hoping to capture lightning in a bottle and transform the lending lifecycle. Many have tried and failed in their pursuit of innovation. Now, Candor Technology, Inc. has finally cracked the code. Continue reading to learn how Draper & Kramer Mortgage Corp. have changed the way they do business for the better with the help of new technology from the minds at Candor.

Click here to read the full case study.